Terms & Conditions
Table of Contents
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Area of Application
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Conclusion of Contract
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Right of Withdrawal
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Return, Exchange, and Store Credit
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Prices and Payment Terms
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Delivery and Shipping Conditions
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Retention of Title
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Limitation of Liability
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Liability for Defects (Warranty)
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Redeeming Promotional Vouchers
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Premium Shipping Insurance
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Applicable Law
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Contact Information
1. Area of Application
1.1 These Terms & Conditions (“T&C”) apply to all contracts for the sale of goods between freedomshoe (“Seller”) and customers (“Customer”), whether consumer or business.
1.2 Consumers are natural persons purchasing for private use. Businesses are natural or legal persons purchasing for commercial purposes.
2. Conclusion of Contract
2.1 Product listings are not binding offers but invitations for customers to order.
2.2 Orders can be placed via the online store, email, or phone. An order is legally binding once the purchase is submitted.
2.3 freedomshoe accepts orders by sending a confirmation email or delivering the goods.
2.4 Orders are processed in English only.
2.5 Once an order is placed, it cannot be canceled. Your statutory right of withdrawal applies.
3. Right of Withdrawal
3.1 Customers have the right to withdraw from a contract within 30 days of placing the order or 14 days from receiving the order without giving a reason.
3.2 To withdraw, send a clear notice by email to info@freedomshoes.shop.
3.3 Customers bear the direct cost of returning goods. Products must be returned in original condition. Used or damaged goods may reduce the refund.
3.4 Refunds will be processed using the original payment method once the items are received and checked. Standard shipping costs may not be refundable.
4. Return, Exchange, and Store Credit
4.1 Customers may choose one of the following:
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Store Credit: Full value of returned items plus $20 to cover shipping for future purchases.
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Free Exchange: Replace items with equal value items (customer pays return shipping).
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Refund: Issued after returned items are received; shipping costs are not refunded.
5. Prices and Payment Terms
5.1 Prices include all applicable taxes unless stated otherwise.
5.2 Customers are responsible for additional fees such as customs duties, VAT, or currency conversion fees.
5.3 Payment options are displayed at checkout.
5.4 By placing an order, customers agree to pay all applicable fees and taxes.
6. Delivery and Shipping Conditions
6.1 Goods are shipped to the address provided by the customer.
6.2 Delivery times are estimated: 5–10 business days, depending on location. Customs fees must be paid by the customer.
6.3 Shipping costs are displayed at checkout. Return shipping costs are not covered by freedomshoe.
6.4 Free delivery applies only where stated at checkout.
7. Retention of Title
Goods remain the property of freedomshoe until full payment is received.
8. Liability for Defects (Warranty)
9.1 Statutory warranty rights apply.
9.2 Warranty does not cover damages from improper use, normal wear, or unauthorized modifications.
9.3 Transport damages must be reported immediately to the carrier and freedomfeet.
10. Redeeming Promotional Vouchers
10.1 Vouchers can only be redeemed online within the validity period.
10.2 Only one voucher per order.
10.3 Vouchers are non-transferable and will not be refunded if the purchase is returned.
11. Premium Shipping Insurance
11.1 Insurance covers delivery damage. Claims must be submitted via info@freedomshoes.shop within 14 days of delivery.
11.2 Insurance can be removed at checkout if not wanted.
11.3 Withdrawals or refunds do not include insurance costs.
12. Applicable Law
12.1 U.S. law applies to all contracts between the customer and freedomshoe.
12.2 For consumers, mandatory local consumer protections apply.
13. Contact Information
For questions, returns, or complaints:
Email: info@freedomshoes.shop